Cancellation Policy

Cancellation Policy

At My Bondi Hypnotherapist, I understand that life can be unpredictable, and sometimes you may need to change or cancel your appointment. However, as a small business, last-minute changes and cancellations can significantly impact my ability to serve other clients and maintain my operations effectively. To ensure I can accommodate all my clients and sustain my services, I have implemented the following cancellation policy:

1. Appointment Cancellations:

  • Notice Required: I require at least 48 hours' notice for any appointment cancellations. This allows me to offer the time slot to another client in need and helps me manage my schedule efficiently.

  • How to Cancel: Cancellations can be made by contacting me directly via text at 0404767774 or via email at claire@bondihypnotherapist.com or the link in your appointment booking email.

2. Late Cancellations and No-Shows:

  • Late Cancellations: If you cancel your appointment with less than 24 hours' notice, a cancellation fee of up to 100% of the session fee will be charged.

  • No-Shows: If you fail to attend your scheduled appointment without any prior notice, you will be charged the full session fee.

3. Rescheduling Appointments:

  • Notice Required: Rescheduling requests should also be made at least 48 hours in advance.

  • How to Reschedule: To reschedule your appointment, please contact me either via email claire@bondihypnotherapist.com or the link in your appointment booking email, and I will do my best to accommodate your new preferred time.

4. Impact on My Business:

  • As a small business, my ability to provide personalised and high-quality services depends on maintaining a stable and predictable schedule. Frequent cancellations or rescheduling can disrupt my operations and limit my availability for other clients. I kindly ask for your understanding and cooperation in minimising appointment changes.

5. Emergency Cancellations:

  • I understand that emergencies happen. In the event of a genuine emergency, please contact me as soon as possible. I will assess each situation individually and may waive the cancellation fee at my discretion.

6. Exceptions:

  • I reserve the right to make exceptions to this policy on a case-by-case basis. Please contact me to discuss any exceptional circumstances.

I appreciate your understanding and cooperation with my cancellation policy.

If you have any questions or need further clarification, please don't hesitate to contact me.

Thank you for choosing Claire Addis at My Bondi Hypnotherapist.